FAQ's

When can I expect my flight tickets?

Most bookings made within 2-3 weeks of travel will be a ticket on departure. Tickets are collected from the tour operators desk at the airport. Where tickets are to be posted to you prior to the holiday they will usually be sent out 5-10 days prior to the holiday. All flight tickets that arrive at head office from the airlines are forwarded on to customers that day. Kwik Travel has no direct control over when the airlines print and send their flight tickets on to us.

If I don’t get my tickets - what next?

It is common for flight tickets to arrive no more than 5 days prior to the departure of the holiday. If you have not received them 3 days prior to the holiday please call us on 0870 499 5300 and we will contact the tour operator to arrange a ticket on departure. You will then simply follow the procedure as if your booking had been ticket on departure and visit the tour operator desk at the airport with your reference number (provided on your paperwork or by our administration department).

What is involved with a Ticket On Departure?

Ticket On Departure means that as you have booked so close to departure, tickets are not produced and sent to our head office. They are instead produced at the airport. You will be given a voucher or reference number, which you must take to the tour operators desk 3 hours prior to departure. If you have any problems with this please see the information desk at the airport and tell them which tour operator you are flying with.

What is an E-Ticket?

To improve efficiency for both airlines and passengers we are now able to issue flight tickets electronically on some airlines. If the airline you have booked issues tickets electronically you will be issued a letter showing your flight information. This letter will be sent to you with your travel documents and replaces the traditional method of issuing tickets.

Why do my flight tickets not show my hotel voucher details?

Almost all flights booked through Kwik travel are booked with airlines on a flight/seat only basis. This could mean that your flights are not booked with the same company as your accommodation provider. Therefore the airline will not hold details of your accommodation arrangements. This is why you are issued a separate accommodation voucher.

What time do I need to arrive at the airport?

In general airlines recommend that passengers check in for their flights at least two hours prior to the stated flight time. Passengers collecting their tickets at the airport (Ticket On Departure) should allow extra time for the collection of their tickets. Unless you have booked and paid for pre booked seating the airlines can give no guarantee that your party will be seated together. They will however always endeavour to seat everyone under the same reference number together.

Are flight meals included?

Many airlines no longer offer in flight meals. Where these are included it will be clearly marked on your flight tickets or paperwork. In order to compete with the budget airlines such as Easyjet and Bmibaby, many airlines have followed the low cost airline model and no longer offer meals on the aircraft. Where this is the case, they will operate a snack trolley service on board the plane from which goods may be bought. We can pre-book meals for you on some airlines at a cost of £15 per person. Please contact cst@kwiktravel.com

What is my baggage allowance?

Standard baggage allowance is 15kgs per passenger plus one item of hand luggage that should weigh no more than 5kgs and easily fits into an overhead locker. However, for further information on your airlines policy please refer to your airlines booking terms and conditions available on your final holiday paperwork. Please note as baggage allowance change periodically it is your responsibility to check with the airline your baggage allowance.

Why have I not received any luggage labels?

Most airlines do not send us luggage labels, however we do keep a small supply of Kwik Travel labels if you would like some contact cst@kwiktravel.com

What if there is a flight delay?

If the flights are delayed by a few hours please listen for information or look on the screens provided. If there is a major delay, most airlines and operators will issue a voucher for food and beverages. If the delay is longer than 12 hours you may be able to claim under your insurance policy. Kwik Travel has no direct control over how airlines operate their services. During difficult situations such as flight delays all the information regarding your delay must be obtained directly from the airline in question or their representatives at the airport or in resort.

What do I do with the hotel voucher?

The hotel voucher will be issued by Kwik Travel on behalf of the accommodation provider and should be presented at the hotel reception on your arrival.

Can I change my hotel after it is booked?

For changes to hotels contact our customer services team on cst@kwiktravel.com. Changes to hotels will carry a charge so please be absolutely sure on the reasons for the change. If you have read poor reviews for your hotel on sites such as trip advisor or holiday watchdog, please remember that the reviews posted are by people who generally have an axe to grind. It will be their own personal opinion and that can differ greatly from person to person. All our hotels are checked regularly by the hotel providers and if there are regular complaints the hotels will be dropped from their programmes.

Where do I go for help in resort?

All enquiries and problems should be reported to the hotel reception at your earliest convenience. Please give the hotel management every possible opportunity to rectify any problems you may have. Some accommodation only providers have a rep service, please familiarise yourself with their visiting times and emergency contact number. Failing that contact Kwik Travel on 0870 499 5300.

My return flight is in the evening/early morning; can I request a late checkout?

If your flight departs the UK after midnight, your room will be booked from noon the previous day. You must normally therefore check out of your room by 12 noon on the day before a night flight home or on the departure date for an evening flight. Late check out rooms can be requested. However this is not guaranteed and where available you will have to confirm and pay for this with the hotel reception upon your arrival. We CAN NOT book this facility before arrival. If we were to book the hotel on your arrival day, you would not be able to access your room until approx 14.00 on your day of arrival. Your flight details are included on the booking with all hotels so that hotel staff are aware of your flight timings from the time that your holiday is booked. Should you not already have a late check out requested please e-mail us at cst@kwiktravel.com including your hotel reference number.

What are the rooming arrangements?

Please refer to your hotel voucher. Most rooms are twin bedded rooms with an extra bed for a triple.

How can I add special requests to my hotel booking?

We are happy to add any requests to your booking please e-mail at cst@kwiktravel.com including your reservation number. Please note all requests are not guaranteed. Please note very few hotels will grant sea view requests when a sea view room has not specifically been booked and paid for.

On my voucher it says Gala Meals are not included what does this mean?

These are special meals usually paid for in addition to your holiday cost for Christmas and New Year. Unless otherwise stipulated they are not included in your holiday price. Further information will be given by your hotel reception upon arrival.

What do I do with the transfer voucher?

If you have pre-booked transfers a transfer voucher will be included with your holiday documents. This voucher should be presented to the relevant bus driver/holiday representative on arrival at your destination airport. Details of how to collect your transfers can be found on your transfer vouchers

I am arriving on a night flight, how do I get a taxi from the airport?

All of the major holiday airports operate on a 24-hour a day basis. Many of the airports on the Greek Islands handle many more flights from the UK during the night rather than the day. As with any UK airport if you depart from the main terminal buildings, the taxi ranks are immediately outside and prices vary depending upon the resort you are travelling to.

Will there be a representative to meet us?

It depends on which company your holiday has been booked through. In some cases there will be reps at the airport and reps may run office hours in your hotel. Details of how to contact the local agent or representative for your resort can be found on their contact details at the bottom of your hotel voucher.

I am unsure if I have a resort transfer booked?

Our on line holiday prices do not contain resort transfers. Pre-booked shuttle transfers or private transfers can be arranged to most destinations. Please e-mail cst@kwiktravel.com with your booking reference to request a quote for transfers.

Can I change the names of people travelling on my booking?

Name changes to bookings will depend upon the airline with which your flights are booked. Some airlines will not allow you to change passengers names on a booking. Instead they treat this as a cancellation of a seat and the seat must be re-booked, if available, at the new cost. Other airlines will charge an amendment fee and/or the increase in fare. If you wish to change a name on a booking please contact cst@kwiktravel.com and we will inform you of the relevant charges.

Can I add passengers to my booking?

In most cases we can add passengers to existing bookings as long as there are available flight seats and rooms at the hotel. Please contact us at cst@kwiktravel.com for availability and a quote for your additional passengers.

Can I change the date of my holiday?

This can often be a very costly and difficult amendment. This is because airlines do not allow date changes once a flight is booked. The existing booking will need to be cancelled at the cancellation charges applicable at the time. A new flight is then booked for the new date at the relevant cost. Some airlines may charge a small amendment fee as opposed to making you cancel the existing booking if the new flight is with the same airline. If the new flights are with a different airline to the original flights this will require a full cancellation of the original flights.
There will also be amendment fees incurred for the hotel change. Providing there is availability at your hotel on the new date this can be amended for a fee and any increase in the cost of the room will also need to be paid. As a date change is quite a complicated process please contact us on cst@kwiktravel.com for details of the applicable charges relevant to your booking.

Can I make other amendments to my booking that is not covered by the above?

If your required amendment is not covered above please e-mail us at cst@kwiktravel.com with your booking reference and the nature of the amendment. We can add transfers, add an extra night, add an airport hotel etc. We will contact you with a quote for the amendment before any action is taken.

If I have an emergency at home can I shorten the length of my holiday?

You should first contact your insurance company, as they may be able to assist you with this. It may be possible for us to arrange inbound travel. This will depend largely on where you are and the time scales. Our contact number is 0870 499 5300 and we are open Mon-Fri 09:00 – 17:00 and Sat 09:00 – 11:00. Alternatively most hotel receptions will have details of travel agents in resort that can offer one-way flights. Alternatively standby flights can be booked directly from the tour operator’s desks at the resort airports. Should you need any further assistance please call us on 0870 499 5300 and we shall try to assist where possible.

What do I do if I need to cancel my holiday?

If you need to cancel your holiday please contact us by email/post to let us know that you will not be travelling on the holiday that you have booked. Cancellations can’t be actioned without written confirmation from the lead passenger. Where the cancellation is for a holiday travelling outside of 12 weeks this can be actioned at loss of deposit. Cancellations for bookings travelling within 12 weeks will incur cancellation charges, up to 100%. Please see our terms and conditions for further details.

When is my balance due?

Balance payments are due 12 weeks prior to your holiday departure date. This date will be stated on your confirmation invoice. If payment is not received by the due date we will attempt to make contact with you to secure payment. If we have not been able to contact you to secure payment your booking will be cancelled in accordance with the Terms and Conditions.
All payments can be made through our secure site by going to www.kwiktravel.com. Should you experience problems paying on the site or you would prefer to send a cheque please make them payable to Freedom Travel Group and send them to our head office at Kwik Travel, Victoria House, 60 Lichfield Road, Tamworth, Staffordshire, B79 7QW. Please make sure your reference number is on the reverse of the cheque. Alternatively please call us on 0870 499 5300 with your card details.

What is included in my package?

The details of your holiday will be on your confirmation invoice that will be sent to you once you have made your booking. Holiday Insurance is not included in your booking. Transfers are not included as standard. For many hotels close to the airport it can be more convenient to get a taxi in resort. Transfers can be pre-booked by contacting cst@kwiktravel.com. Many airlines do not include meals on the flights and operate a snack trolley service. Where in flight meals are included they will be displayed on your booking paperwork and flight tickets. If you are unsure please e-mail us at cst@kwiktravel.com.

Is insurance included in the package?

Insurance is not included in our holidays. All passengers are strongly advised to ensure they have adequate travel insurance in place before they travel. For those clients who have their own insurance you will find a copy of an insurance indemnity form in your paperwork. Please complete and return it to us. If you are looking for a competitive quote for your insurance please call Holidayguard on 01277 630770 and quote Kwik Travel Insurance for the best possible rates..

Where can I get a copy of your booking conditions?

Kwik Travel acts as your agent in booking your holiday through a tour operator, where applicable, your holiday booking is subject to the tour operator’s conditions. A copy of our Terms and Conditions can be downloaded from this website.

What security do I have when booking with Kwik Travel?

Kwik Travel is a member of the Freedom Travel Group, who are members of the Association of British Travel Agents (ABTA). Our ABTA number is E545X. For more information about the security provided by ABTA please visit their website at www.abta.com. Kwik Travel are part of the Freedom Travel Group and as such all tailor-made bookings are covered by ATOL number 6042.

What if I have a complaint?

It is our goal to ensure that all our customers have a trouble free holiday. However should you experience any problems whilst in resort, you must report this immediately to the hotel reception and give them every opportunity to resolve your issues.  Where this is not possible you should contact the local agent using the details on the bottom of your hotel voucher and ask for their assistance in resolving the matter. This would also apply to any concerns you may about the transfer arrangements between the airport and the hotel. The local contact details are on the transfer voucher.
If the local office or agent is unavailable or does not rectify matters, you must contact our office in the U.K. to give us an opportunity to resolve the problem for you.
Please ensure that you ask to complete a ‘customer report form’ whilst in resort and bring a copy home with you. You should then send a copy of this report with an accompanying letter to our office in the U.K., within 28 days of your return to the U.K. Failure to report any issues locally in resort and obtain a report, may prejudice your claim for compensation on your return to the UK.

Do I need a passport?
Yes. Every passenger travelling requires a standard 10-year British passport. If the passenger is not a UK citizen then equivalent documentation from their country of nationality is required. Passports should be valid for at least 6 months from the date of your arrival in your holiday destination. A visa may be required when travelling. It is your responsibility to ensure you have the correct documentation before travelling. For general advice contact us at cst@kwiktravel.com.

What inoculations will I need before travel?

Inoculations may be required for your holiday. We suggest you contact your GP if you have any queries relating to the latest requirements.

Should I take my travel adaptor?

In order to use standard UK electrical equipment overseas you will require a travel adaptor. These are available to purchase in chemists, most supermarkets and in all UK airports.

Will my mobile phone work?

Check with your mobile phone supplier prior to departure. As an alternative public payphones and phone cards are often readily available in resort.